Procedure to Follow up Non-conformance, Rejected Finished product in Apparel

Non-conformance Finished Goods

We refer non-conformance goods what not meet customer quality requirements, below of customer quality standard, also refer “2nd class” goods. Those goods cannot ship to buyer as 1st quality goods.
Non-conformance/ Rejected Finished Garments Procedure

Primary Stage: Rejected garments will be separated from 1st quality garments instantly during inline quality checking process and stored in an isolated place. A red painted reject box marked where rejected garments keep in PO wise in carton. All rejected garments will be stamped written clearly as “Irregulars”, “Rejected” or any other trace to know those garments as rejected.

Non-conformance/Rejected garments (separately packed in marked cartons) will show to buyer QA during final Audit when 1st quality goods of the respective P.O. is conducted by the buyer QC with reject garments quantity report .Report will have all types of reason for rejection with quantity. Finishing QC is Responsible for proper execution of the defacing/stamping requirement of buyer.
Must to do in non-conformance Garments instantly:
1. Brand Logo will be removed
2. QC will put reject chop on Garments
3. If button have logo, will be remove
Reject Garments data will be recorded PO wise in register book. Irregular GMTS will keep in isolated locked room PO wise carton by carton clearly mentioning PO name outer side of carton. All procedure doing in garments not to allow rejected goods selling to local market what reduce customer brand value.

Nonconformity review and disposition:

Nonconforming products may be:

1. Returned to the supplier for replacement; 
2. Reworked to meet the specified requirements; 
3. Re-graded, with or without repair, for alternative applications; or
4.  Accepted as-is [concession by BPC top management];
5. Scrapped (as unusable)
6. The disposition decision is documented and authorized in the DISPOSITION block of the NCR form along with the appropriate remarks.
7. If nonconforming product is discovered after delivery (normally by the distributor) including damage during shipment, the General Manager will arrange a return authorization which will normally include repair (after resolution of freight claim), re-inspection, and return to the distributor.

Verification of reworked, repaired and re-graded product:

1. Before reworked products are shipped, they are thoroughly inspected to verify they conform to the same requirements as originally specified. 
2. Products that are re-graded for alternative applications are also inspected to verify they meet the modified (downgraded) specification. Re-graded products must be clearly marked to identify their new status, as appropriate. The re-graded product will be inspected as part of normal product inspection when it is used in the future.
3. Product returned to a vendor for replacement will automatically be re-inspected upon receipt of the replacement item(s).

Closing out the product nonconformity report:

1. If the disposition decision is “Accept as-is” or “Scrap,” the NCR is closed and filed.
2. “Rework” items require re-inspection results be approved in the CLOSEOUT box of the NCR form.
3. Before closing out the NCR, the General Manager will determine whether there is a need for initiating a corrective or preventive action to investigate the root cause.